Emergencies on the road are stressful. Whether your car broke down, you’re stuck with a flat tire, or you need a quick jump start — staying calm and communicating clearly with your tow truck driver can make all the difference. At D&G Towing, we’ve handled every kind of roadside emergency imaginable across Fresno, and we know how much smoother things go when you give the right info from the start.

So, how can you make sure your towing experience goes off without a hitch (pun intended)? Let’s break it down.

Step 1: Stay Calm and Stay Safe

Ensure you're in a secure location before contacting a towing service. Move your vehicle to the roadside, activate your hazard lights, and step out if it's safe. In darkness or poor weather, remain in the car until assistance arrives. Then, call your local towing company.
Need immediate assistance? Contact us 24/7 — we’ve got your back!

Step 2: Provide Your Exact Location

This one is HUGE. One of the biggest delays in towing services happens when drivers can’t pinpoint where they are. Use your phone’s GPS or nearby landmarks to share your precise location with the tow truck driver. If you’re on a highway, give the exit number or mile marker.

No tech expertise required — just provide clear, straightforward details. For example:
"I'm on Highway 99, just past the Shaw Ave exit heading southbound. My hazard lights are on."

Step 3: Describe the Problem Clearly

The more details you provide, the more effectively we can assist. Share what happened, and we'll take care of the rest.

Is your car battery dead?
Did your tire blow out?
Are you locked out of your car?
Did you get into an accident and need vehicle recovery?

Being clear saves time and ensures the right towing truck and tools are dispatched.
Check out our blog: Common Reasons Why Cars Break Down and How Towing Services Can Help

Step 4: Share Your Vehicle Type

Different vehicles need different towing trucks. Got a sedan? A motorcycle? An electric vehicle? It matters.

For example, if you have a Tesla or any EV, a flatbed towing truck is a must.
Learn more in our guide: Towing for EVs: Everything You Need to Know About Electric Vehicle Towing

Step 5: Ask for an ETA (and Be Ready!)

Once your towing company confirms the job, ask how long it’ll take for the tow truck to arrive. Make sure your phone is on loud and you're ready to meet the driver.

Bonus Tip: If you're using a long-distance towing service, communication becomes even more important. For more on that, check out:
Signs You Need Long Distance Towing for Your Vehicle

Step 6: Confirm Costs & Payment Methods

Always ask about pricing upfront. A legit towing company like D&G Towing will be transparent about rates and let you know if cash, card, or insurance is accepted.
Worried about scams?
Read: How to Avoid Getting Scammed by Unlicensed Towing Companies

Step 7: Use the Right Tone (We’re Here to Help!)

Tow truck drivers deal with emergencies all day, every day. A calm, polite tone goes a long way — especially when you're both trying to solve a stressful situation fast.
Remember, we’re on your team .

Explore More Towing Tips

We’ve written dozens of helpful, no-BS blog posts to keep you informed and ready:

Want more? Head over to our Blog Library and dig in.

Final Thoughts

When you're in an emergency, communicating effectively with your towing truck driver can get you back on track faster and safer. Whether it’s a jump start, flat tire, vehicle lockout, or long-distance tow, being calm and clear is your superpower.

Need Help Now? Contact D&G Towing

Our towing truck, tools, and skilled team are ready to tackle any issue. Let’s get you back on the road!

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How to Communicate Effectively with a Tow Truck Driver in an Emergency